Warranty & After-Sales Support FAQ

Q1: What should I do if my product arrives damaged or defective?

A1: We're sorry for the inconvenience! If your item arrives damaged or with quality issues, please contact us within 7 days of delivery.
To help us process your request quickly, kindly email support@homiyu.com with the following:

l Your order number

l A brief description of the issue

l At least 5 clear photos showing the damage/defect, product overall, packaging, and labels (a short video is also helpful)

We’ll verify and respond within 1–2 business days and offer a replacement or refund based on the situation.

 

Q2: Will I need to return the defective product?

A2: Depending on the item type and the issue, some damaged products do not need to be returned. If the return is impractical (e.g., large furniture), we may issue a replacement or refund directly. Our team will guide you through the process after verification.

 

Q3: Can I return the item if I simply change my mind?

A3: Unfortunately, we do not accept returns without cause. Due to the large size and high logistics cost of our products, returns are only accepted for valid quality or shipping issues. Please carefully confirm the product’s size, color, and features before placing your order.

 

Q4: What’s the warranty period?

A4: We provide a 7-day guarantee window after delivery to report any defects or damages. For concerns outside this period, we will do our best to assist, but cannot guarantee free return or replacement.

 

Q5: How do I apply for a warranty or replacement?

A5: Please email support@homiyu.com with:

l Your order number

l A brief description of the issue

l At least 5 photos (including the damage, whole item, packaging, and label)

l Optional: a short video

Our support team will get back to you within 1–2 business days.

If you have any further questions, feel free to reach out. Your satisfaction means everything to us.