Shipping & Orders
Which areas do you ship to?
Which areas do you ship to?
We currently offer shipping to the 48 contiguous United States. For Alaska, Hawaii, Puerto Rico, and other regions, please contact us at support@homiyu.com before placing your order to confirm shipping availability.
How long does delivery take?
How long does delivery take?
Orders are typically dispatched within 1-3 business days. Delivery times vary by location but generally range from 3-7 business days.
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive an email with tracking information. You can also log into your account and check the "My Orders" section for updates.
Returns & Warranty
What if my item arrives damaged or defective?
What if my item arrives damaged or defective?
Please report any issues within 7 days of receipt by emailing support@homiyu.com with at least 5 clear photos (including overall and detailed views). After verification, we will provide a free replacement or return service.
Do I need to return defective items?
Do I need to return defective items?
Depending on the situation, we may choose to send replacement parts or a new product without requiring the return of the original item. Our customer service team will confirm the specific handling method with you.
Do you accept returns without reason?
Do you accept returns without reason?
Due to the large size and high shipping costs of furniture items, we do not support returns without reason. Please ensure you verify product dimensions, colors, and other details before purchasing.
Product Information
Will the product color match the pictures?
Will the product color match the pictures?
We strive to accurately represent product colors, but actual colors may vary slightly due to different monitor settings.
Do the products require assembly?
Do the products require assembly?
Most products require simple assembly. Detailed instructions and necessary tools are included in the packaging, making it easy for you to assemble.
What is the maximum weight capacity of the products?
What is the maximum weight capacity of the products?
Each product's weight capacity is clearly stated on the product detail page. If you have any questions, feel free to contact us for confirmation.